Privacy
Policy

This Privacy Policy explains how MAISON FONCEN("Maison Foncen", "we", "us" or "our"), collects and uses personal information when you visit maisonfoncen.com, make a project enquiry, communicate with us, or otherwise use our services.

Maison Foncen is the controller of the personal information described in this policy. If you do not provide information marked as required in our enquiry form, we may be unable to review or respond to your project request.

Information you provide

• Contact and professional details, including your name, email address, company, country or region, customer type and optional WhatsApp number.
• Project details, including project type and location, estimated quantity, budget range, target delivery date, project brief and product interests.
• Messages, drawings, reference images or other files you send later by email or another communication channel.
• Your acknowledgement of this Privacy Policy, including the policy version and server-recorded acknowledgement time.

Information collected when you use the site

• Enquiry context such as the page used to submit the form, referring page and any UTM campaign parameters present in the URL.
• Standard technical and security information processed by our hosting and network providers, which may include IP address, browser or device information, request time, requested URL and response status.
• Product selections, form drafts and a recent enquiry reference stored locally in your browser as described below.

We do not intentionally collect special-category or sensitive personal information through this website. Please do not include it in a project brief or attachment.

• Review and respond to enquiries, develop proposals and communicate about potential or active projects.
• Provide requested services, administer customer and supplier relationships, and maintain project records.
• Send an enquiry confirmation and notify our project team by email.
• Understand how an enquiry reached us and assess the effectiveness of campaign links, without using third-party advertising pixels on the current site.
• Operate, secure, troubleshoot and improve the website and protect against spam, abuse and unauthorised access.
• Comply with legal obligations, establish or defend legal claims, and enforce our agreements.

We do not use personal information for solely automated decisions that produce legal or similarly significant effects.

Where data-protection law requires a legal basis, we rely on one or more of the following:

• Steps at your request before a contract and performance of a contract, such as reviewing a project enquiry, preparing a proposal and delivering agreed services.
• Legitimate interests in operating and protecting our business, responding to business enquiries, maintaining relationships, understanding enquiry sources and improving our services, balanced against your rights.
• Legal obligations, including applicable tax, accounting, regulatory and law-enforcement requirements.
• Consent, where we specifically ask for it. You may withdraw consent at any time without affecting processing already carried out.

We do not sell personal information or share it for cross-context behavioural advertising. We disclose information only as reasonably necessary to:

• Our authorised staff and contractors who need it to handle an enquiry or project.
• Service providers supporting website hosting, network security, cloud storage, databases and email delivery, including Hetzner, Cloudflare and Zoho.
• Professional advisers, insurers, auditors, banks, logistics or project partners where relevant to a transaction or project.
• Courts, regulators, law-enforcement bodies or other parties when required by law or necessary to protect rights and safety.
• A buyer, investor or successor in connection with a proposed or completed business reorganisation, subject to appropriate safeguards.

Pages may display a click-to-play YouTube video using YouTube's privacy-enhanced embed domain. No YouTube player is loaded until you choose to play the video. Once activated, Google/YouTube may receive technical and usage information under its own privacy terms. Links to WhatsApp and other external services likewise take you to a third party whose privacy practices apply to that interaction.

We work internationally, and we or our service providers may process information in countries other than the country where you live. Where required, we use recognised safeguards for international transfers, such as an adequacy decision, standard contractual clauses or another lawful transfer mechanism. Contact us if you would like more information about safeguards relevant to your information.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. We decide the period by considering the status and length of an enquiry or project, the nature of our relationship, record-keeping and warranty needs, security requirements, limitation periods and applicable legal obligations. When information is no longer required, we delete it, anonymise it or securely isolate it until deletion is possible.

Browser-stored drafts and product selections remain on your device until you clear them or your browser removes them. A successful form submission clears the saved form draft.

The current Maison Foncen website does not use Google Analytics, Meta Pixel or other non-essential advertising trackers. It uses first-party browser storage to remember product selections, preserve an enquiry-form draft on your device and retain a recent enquiry reference for the current browser session. This information stays in your browser unless and until you submit relevant information to us.

You can remove this data through your browser's site-data controls or use a private browsing window. Blocking browser storage may prevent draft recovery or other convenience features. If we introduce non-essential analytics or advertising technology, we will update this policy and request consent where required before activating it.

Depending on where you live and the applicable law, you may have the right to:

• Ask for access to or a copy of your personal information.
• Correct inaccurate or incomplete information.
• Request deletion or restriction of processing.
• Object to processing based on legitimate interests or to direct marketing.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.
• Complain to the data-protection authority where you live, work or believe an infringement occurred.

To exercise a right, email sales@maisonfoncen.com. We may ask for information needed to verify your identity. Rights may be subject to lawful exceptions, and we will explain any applicable limitation in our response.

We use reasonable technical and organisational measures designed to protect personal information, including encrypted transmission, access controls, network protections, restricted administration access and service-provider safeguards. No internet or storage system is completely secure, so we cannot guarantee absolute security.

Our website and project-enquiry services are intended for business and adult users and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and delete it as appropriate.

We may update this policy when our practices, services or legal obligations change. We will post the revised policy on this page and change the effective date and version. If a change materially affects how we use information already collected, we will provide additional notice where required.